Quick answer
CHAMPVA uses different phone numbers and mailing addresses for different tasks. The safest approach is to route the request by purpose instead of sending everything to one general address.
For most CHAMPVA questions, start with the VA Customer Call Center at 800-733-8387. VA's current CHAMPVA provider page lists hours as Monday through Friday, 8:05 a.m. to 7:30 p.m. Eastern Time. You can also contact VA through Ask VA.
If you are mailing a claim, check whether it is a beneficiary reimbursement claim or a provider paper claim. They currently go to different addresses.
Last verified: September 19, 2026. Phone numbers, mailing addresses, payer-routing details, and forms can change. This page is maintained as a reference, but use the linked VA source when sending time-sensitive or sensitive material.
Fast CHAMPVA contact directory
General CHAMPVA questions
VA Customer Call Center: 800-733-8387
Hours: Monday-Friday, 8:05 a.m.-7:30 p.m. ET
Online: Ask VA
Use this route for general beneficiary questions, coverage questions, help understanding CHAMPVA, and guidance when you are not sure which specialized contact applies.
VA's current CHAMPVA provider guidance also tells providers who are unfamiliar with CHAMPVA to use the CHAMPVA customer-service line.
Applications, eligibility documents, and school certification
For mailed CHAMPVA eligibility material, use:
CHAMPVA Eligibility
PO Box 137
Spring City, PA 19475
The current CHAMPVA school-enrollment form identifies this as the VHA Office of Integrated Veteran Care, CHAMPVA Eligibility mailing route.
Eligibility fax: 303-331-7809
Use the eligibility route for an application or supporting eligibility documents when VA's current instructions tell you to submit them by mail or fax. The CHAMPVA benefits page also offers an online application.
Provider eligibility verification
Providers can verify CHAMPVA eligibility by phone or electronically.
Phone eligibility verification: 888-820-1756
Availability: 24 hours a day, 7 days a week
VA instructs providers calling this number to have the beneficiary's Social Security number and the provider's tax ID available.
For electronic eligibility verification, providers can submit a 270 eligibility transaction through their clearinghouse using VA's real-time payer ID VAHAC.
For medical and dental claim payer IDs and ID-card details, see CHAMPVA ID Card and Payer Information.
CHAMPVA preauthorization contacts
VA's current CHAMPVA provider guidance lists:
Preauthorization phone: 833-930-0816
The current CHAMPVA Guidebook also lists:
Preauthorization email: VHAHAC.preauthorizationFM@va.gov
Mail:
VHA Office of Integrated Veteran Care
CHAMPVA Beneficiary Claims
PO Box 500
Spring City, PA 19475
Not every CHAMPVA service requires preauthorization. Before sending a request, confirm that the service actually requires advance approval and what clinical documentation VA needs. The current CHAMPVA provider page and CHAMPVA Guidebook are the best starting points.
CHAMPVA claim addresses
Beneficiary reimbursement claims
If a beneficiary is filing a CHAMPVA reimbursement claim by mail, the current VA claim page directs it to:
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 500
Spring City, PA 19475
Beneficiaries use VA Form 10-7959A when a paper claim is required. VA also offers an online CHAMPVA claim process.
See the current VA instructions for filing a CHAMPVA claim before mailing the claim so you include the required supporting documents.
Provider paper claims
Provider paper claims use a different address:
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 30750
Tampa, FL 33630-3750
Providers should not use beneficiary VA Form 10-7959A. VA's CHAMPVA provider page directs providers to submit HIPAA-compliant 837 claims electronically when possible, or to use the provider paper-claim route when needed.
Optum Insight electronic-claims support: 866-678-8646
Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. ET
This distinction matters: sending a beneficiary reimbursement claim to the provider address, or a provider paper claim to the beneficiary address, can delay processing.
CHAMPVA pharmacy contacts
Retail pharmacy help
For pharmacists who need help with CHAMPVA pharmacy claims through OptumRx:
OptumRx Pharmacy Help Desk: 888-546-5503
The current CHAMPVA provider page also lists the pharmacy routing values BIN 610593, PCN VA, Group HAC.
The CHAMPVA Guidebook lists a separate beneficiary PBM number for retail-pharmacy help:
OptumRx beneficiary pharmacy line: 888-546-5502
Meds by Mail
For questions about Meds by Mail prescriptions and refills, the current CHAMPVA Guidebook lists:
Meds by Mail Service Center: 866-229-7389 or 888-385-0235
Automated refill line: 888-370-1699
For new mailed prescriptions and refill slips, VA's current Meds by Mail page directs mail to:
Meds by Mail
PO Box 331178
Murfreesboro, TN 37133
VA recommends electronic prescribing when possible. The current pharmacy name is Meds by Mail CHAMPVA, and the pharmacy ID is 5204437.
Use the current Meds by Mail instructions before mailing a prescription because pharmacy procedures can change.
Official CHAMPVA forms
VA maintains a central CHAMPVA forms page. These are the forms most beneficiaries are likely to need:
VA Form 10-10d — Application for CHAMPVA Benefits
Use VA Form 10-10d to apply for CHAMPVA when a paper application is appropriate. VA also offers an online application.
VA Form 10-7959A — CHAMPVA Claim Form
Use VA Form 10-7959A when an enrolled beneficiary needs to file a paper reimbursement claim.
Important: VA's CHAMPVA forms page specifically states that this form is not for provider use.
VA Form 10-7959C — Other Health Insurance Certification
Use VA Form 10-7959C to report other health insurance when applying or to update non-VA insurance after enrollment when VA's instructions require it.
CHAMPVA School Enrollment Certification Letter
Dependent children ages 18 through 23 who are continuing CHAMPVA based on school enrollment may need the current CHAMPVA School Enrollment Certification Letter.
The April 2026 form lists the CHAMPVA Eligibility address above and fax number 303-331-7809.
VA Form 10-7959D — CHAMPVA Potential Liability Claim
Use VA Form 10-7959D when VA requires the CHAMPVA Potential Liability Claim form, such as situations involving a potentially liable third party.
Before you mail or fax anything
A few checks can prevent avoidable delays:
- Confirm that the address is for your exact task. Eligibility, beneficiary claims, and provider claims are routed differently.
- Use the latest version of the form from VA rather than an old saved copy.
- Keep a copy of everything you submit.
- Follow VA's current instructions for supporting documents.
- If a document contains sensitive personal information, use an official VA submission route.
- When a VA page and an older saved form disagree, use the current official VA page or call CHAMPVA before sending the material.
Related ValorWell guides
If you are new to the program, start with What CHAMPVA Is and How It Works.
For provider billing identifiers and eligibility-payer details, see CHAMPVA ID Card and Payer Information.
For common terminology such as assignment, allowable amount, other health insurance, and preauthorization, see CHAMPVA Key Terms in Plain English.
Source and update note
This reference was researched against current Department of Veterans Affairs sources on September 19, 2026, including the CHAMPVA provider page, CHAMPVA beneficiary pages, the current CHAMPVA Guidebook, Meds by Mail guidance, and VA's official CHAMPVA forms catalog.
Because this page contains operational contact data, it should be rechecked whenever VA changes CHAMPVA claims, eligibility, pharmacy, or preauthorization workflows.