The short answer
Yes. Under 38 CFR 17.4020(b), you can name a specific eligible provider when VA sets up your Community Care. If you don't, VA picks one for you. You can also ask to switch providers later, but VA has to update the referral first. If the provider you want isn't in VA's network, ask your VA team for help.
Can I choose my Community Care provider?
Yes. 38 CFR 17.4020(b) says you may specify a particular eligible provider. If you don't, VA refers you to one.
"Eligible" means the provider has a contract or agreement with VA, usually through the Community Care Network (CCN), and is accessible to you. VA looks at the provider's wait time, qualifications, and distance from you under 38 CFR 17.4030. See What Makes a Provider Eligible.
How do I find an in-network provider?
- VA's facility locator. On VA.gov, use Find VA locations and choose community providers in VA's network. You can search by specialty and location.
- Your VA facility's Community Care office. They can search the network for you.
- Your region's network administrator. Optum (Regions 1 to 3) or TriWest (Regions 4 and 5) can confirm whether a provider is in network. See CCN Regions.
- The provider's office. Ask: "Are you in the VA Community Care Network, and are you taking new VA referrals?"
A directory listing can be out of date, so confirm with the office before you ask VA to use them.
How do I ask for a specific provider?
When you request Community Care, tell your VA team the provider's name, location, and phone number. Put it in a Secure Message so it's on record. Ask VA to send the referral to that provider.
Can I change providers after I start?
Yes, but VA has to update the authorization first. Your authorization names a specific provider, so a visit with someone else may not be covered.
- Find the new provider and confirm they're in network and taking VA referrals.
- Contact your facility's Community Care office. Explain why you want to switch, like the provider is too far, can't see you often enough, or isn't a good fit.
- Ask VA to send a new referral to the new provider.
- Wait for the updated authorization before your first visit with the new provider.
- Ask the old provider to send your records to VA so the new provider can get them.
What if the provider I want isn't in the network?
VA says to ask your VA health care team for help if the provider you want isn't in the network or you can't find one who meets your needs. Options include:
- the provider joining the network through Optum or TriWest; or
- a direct Veterans Care Agreement between VA and the provider, used when network care isn't available or adequate. See What Is a Veterans Care Agreement?
Neither is guaranteed. VA decides whether an agreement is needed. See When the Provider You Need Isn't in the Network.
Can I keep a provider I already see?
Often yes, if they're in VA's network. If you already have a therapist or doctor you trust, continuity of care is one of the factors for best medical interest. See Keeping Your Current Therapist or Psychiatrist.